Help Desk & Support Center

To get started, we'll need:

• Your business goals and objectives
• Target audience information
• Preferred design style or reference websites
• Logo and branding materials (if available)
• Content (text, images, videos)
• Any specific features or functionality requirements
• Domain name (we can help register one if needed)
• Hosting preferences (we offer hosting services)

Don't worry if you don't have everything - we'll guide you through the process!

Yes! We offer comprehensive website maintenance services including:

• Regular security updates and patches
• WordPress core, theme, and plugin updates
• Daily/weekly backups
• Performance monitoring and optimization
• Content updates (text, images)
• Bug fixes and troubleshooting
• Uptime monitoring
• SSL certificate renewal

We offer monthly maintenance plans starting from affordable rates. Request a quote for details.

For immediate assistance with website downtime:

1. Call us immediately: +91 9321832123
2. Email: info@webgrapple.com with "URGENT" in subject
3. Check: Is it just your site or are other sites down too?
4. Try: Clearing your browser cache and trying a different browser

If your website is hosted with us, we monitor uptime 24/7 and usually resolve issues before you notice. For critical sites, we offer emergency support packages with guaranteed 1-hour response time.

Content updates depend on your website type:

• WordPress Sites: Log into your admin panel at yoursite.com/wp-admin and edit pages/posts directly. We provide training!
• Custom CMS: Use your admin panel with our easy-to-use interface
• Static Sites: Send us content changes and we'll update within 24 hours

We offer:

• Free training session on how to update your website
• Video tutorials customized for your site
• Monthly maintenance plans that include content updates

Absolutely! We offer comprehensive SEO services for existing websites:

• SEO Audit: Complete analysis of your current SEO status
• On-Page Optimization: Meta tags, headings, content optimization
• Technical SEO: Speed optimization, mobile-friendliness, structured data
• Off-Page SEO: Link building, local SEO, citations
• Content Strategy: Keyword research and content creation
• Analytics: Google Analytics and Search Console setup

We provide monthly reports showing your rankings, traffic, and improvements. Learn more about our SEO services.

We accept multiple payment methods for your convenience:

• Bank Transfer: Direct bank transfer (NEFT/RTGS/IMPS)
• UPI: Google Pay, PhonePe, Paytm
• Credit/Debit Cards: Visa, Mastercard, Amex
• PayPal: For international clients
• Cheque: For larger projects

Payment Schedule:

• 50% advance payment to start project
• 50% upon completion and before delivery
• Flexible payment plans available for large projects

Our refund policy:

• Before work begins: Full refund of advance payment
• After work begins: Partial refund based on work completed
• After delivery: No refund, but we offer free revisions

We guarantee:

• Unlimited revisions until you're satisfied
• Clear milestones and approval process
• Regular progress updates
• No hidden charges

Read our complete Terms & Conditions for details.

To reset your WordPress password:

1. Go to yoursite.com/wp-admin
2. Click "Lost your password?"
3. Enter your email address
4. Check your email for reset link
5. Click link and set new password

Still having issues?

• Email us at info@webgrapple.com with your website URL
• Call +91 9321832123 during business hours
• We can reset it manually within 1 hour

Yes, absolutely! Once your project is complete and final payment is received:

• You own all source code and files
• You own the domain name (if registered through us)
• You receive all admin credentials
• You can take your site to any host
• Full documentation provided

We provide:

• Complete website backup (files + database)
• All login credentials (hosting, domain, email, CMS)
• Training on how to manage your site
• 30-day free support after delivery

Many clients choose to stay with us for ongoing support and maintenance, but it's completely optional!