Privacy Policy
Your privacy and data security are our top priorities
Quick Summary
At Web Grapple, we are committed to protecting your privacy and personal information. This policy explains:
- What information we collect when you use our website or services
- How we use and protect your data
- Your rights regarding your personal information
- How to contact us with privacy concerns
Introduction
We understand that your privacy is important to you, and we care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
This Privacy Policy applies to our use of any and all data collected by us or provided by you in relation to your use of our website and services. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website.
1. Company Information
Company Name: Web Grapple
Business Type: Web Development and Digital Services
Address: Mumbai, Maharashtra, India
Email: info@webgrapple.com
Phone: +91 9321832123
Website: https://webgrapple.com
2. Information We Collect
We collect information to provide better services to our clients and website visitors. The types of information we collect include:
Personal Information
When you contact us, request a quote, or use our services, we may collect:
- Name: Full name for identification and communication
- Email Address: For correspondence and service delivery
- Phone Number: For direct communication about your project
- Company/Organization Name: If you're requesting services for a business
- Website URL: If you have an existing website
- Project Details: Information about your web development requirements
- Budget Information: To provide appropriate service quotes
Usage Data
We automatically collect certain information when you visit our website:
- IP Address: To understand geographic location and prevent fraud
- Browser Type & Version: For website compatibility
- Device Information: Device type, operating system
- Pages Visited: Which pages you view on our site
- Time & Date: When you access our website
- Referral Source: How you found our website
Communication Data
When you communicate with us through:
- Contact forms on our website
- Email correspondence
- Phone calls
- Quote request submissions
- Support tickets
3. How We Use Your Data
All your personal data is stored securely. We use your information to provide the best possible web development services and user experience. Specifically, we use your data for:
Service Delivery
- Processing and responding to quote requests
- Delivering web development services
- Project communication and updates
- Technical support and maintenance
Communication
- Responding to inquiries and requests
- Sending project-related updates
- Providing customer support
- Sending service notifications
Website Improvement
- Analyzing website usage and trends
- Improving user experience
- Optimizing website performance
- Understanding visitor preferences
Legal & Security
- Compliance with legal obligations
- Preventing fraud and abuse
- Enforcing terms and conditions
- Protecting our rights and property
Marketing Communications
With your explicit consent, we may send you:
- Information about our web development services
- Special offers and promotions
- Industry news and tips
- Newsletter updates
You can opt-out anytime by clicking the unsubscribe link in our emails or contacting us directly. We will never send unsolicited spam or share your email with third parties for marketing purposes.
4. Information Sharing & Disclosure
We never sell or rent your personal information. However, we may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Hosting Providers: For website and data hosting
- Email Services: For sending emails and communications
- Payment Processors: For processing payments (if applicable)
- Analytics Tools: Google Analytics for website usage analysis
These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms & Conditions
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our clients or others
- Prevent fraud, security issues, or technical problems
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Your Consent
We will only share your information with third parties with your explicit consent, and you can withdraw consent at any time.
5. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it:
Technical Measures
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure
- Regular security updates and patches
- Firewall protection
- Secure backup systems
Organizational Measures
- Access controls and authentication
- Employee training on data protection
- Confidentiality agreements
- Regular security audits
- Incident response procedures
Important Notice
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your personal information using reasonable and appropriate safeguards.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
What are Cookies?
Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and improve functionality.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality and security | Session |
| Analytics Cookies | Track website usage and visitor behavior (Google Analytics) | Persistent |
| Preference Cookies | Remember your settings and preferences | Persistent |
| Marketing Cookies | Google AdSense for relevant advertisements | Persistent |
Managing Cookies
You can control and manage cookies through your browser settings:
- Block all cookies
- Accept cookies from specific sites
- Delete cookies when you close your browser
- View and delete individual cookies
Note: Disabling cookies may affect website functionality and limit certain features.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy.
Retention Periods
- Active Clients: For the duration of our business relationship and as required by law
- Quote Requests: Up to 2 years or until you request deletion
- Contact Inquiries: Up to 1 year or until you request deletion
- Website Analytics: As per Google Analytics retention settings (typically 26 months)
- Legal/Tax Records: As required by Indian law (typically 7 years)
Data Deletion
When we no longer need your information, we will:
- Securely delete it from our active systems
- Anonymize the data for analytical purposes
- Retain it only if required by law or for legitimate business purposes
- Remove it from backup systems within a reasonable timeframe
8. Your Rights & Control
You have important rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information (right to be forgotten)
Right to Restrict
Limit how we use your personal information
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing of your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: info@webgrapple.com
- Phone: +91 9321832123
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
How We Notify You
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage
- Send an email notification for significant changes (if we have your email)
- Provide a summary of changes in the updated policy
Continued Use: Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Contact Information
Mumbai, Maharashtra, India
https://webgrapple.com
Monday - Friday: 9 AM - 6 PM IST
We are committed to protecting your privacy and providing transparent data practices.